Locally recruited position

Carlcare Service Limited Malawi

Carlcare Service Limited Malawi was established in Hong Kong in 2009 with an aim to provide professional service support to mobile phones and other electronic consumer products, and over the years has become a leading service brand for consumer electronics in South East Asia, Middle East and Africa. Currently, Carlcare is providing full service support for TECNO & Itel worldwide famous mobile phone brands. Therefore, Carlcare Service Limited Malawi wishes to invite qualified candidates to fill the position of Call Center Executive for Itel, Tecno and Carlcare Service Center to be based in Lilongwe.


Below are the requirements and duties that will be required from the candidate;


  • Set up Service Center and responsible for daily operation, customer experience management, maintenance management, material management to ensure the normal operations
  • Daily work supervision, inspection, assessment and training of employees
  • Customer visits and complaint handling, key customer relationship maintenance and demand closed-loop processing
  • Logistics management and logistics cost settlement
  • Financial management and business analysis, Increase the proportion of out-of warranty phones and out-of warranty phones repair income
  • Other tasks assigned by superiors
  • Have good customer service awareness, respond quickly to customer reception, provide high-quality service, be able to patiently answer customer questions about mobile phone after-sales
  • Be able to guide the front desk, warehouse, technician staff work and supervise and daily management, to ensure that the repairing speed and quality meet the target requirements
  • Be able to conduct OSC/FS operation analysis and issue clear reports
  • Clear and accurate material management, and smoothly communicate with mother warehouse to ensure the timely arrival of maintenance materials
  • Regularly communicate with customers about after-sales problems and understand customer needs, formulate corresponding measures to meet customer demands


  • Minimum qualification of a Diploma or Degree in ICT or related field
  • 3 to 5 years work experience in call center management
  • Ability to multi-task, prioritize and manage time effectively
  • Excellent communication skills
  • Proven experience in phone/TV/Radio and home appliance servicing
  • Between 28-35 years’ old
  • Reception process and etiquette
  • Operating principle, basic repair knowledge and repair process of mobile phone, tools and equipment use and maintenance
  • Mobile phone service policies of all brands
  • Financial management
  • Material management knowledge (including make an inventory, BIN bit management, prediction, application, return write-off, bad material management, etc.)
  • Knowledge of site selection and decoration
  • Staff training

Candidates who meet the above required to send their latest CV’s with the day-to-day contact on the email provided; copying Not later than 29th October, 2021.

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