Workforce Recruitment Services
Position: INSTALLER SUPERVISOR
Location: Blantyre & Lilongwe
Workforce Recruitment Services
Workforce Recruitment Services seeks to recruit for the following position on behalf of a Client.
Key Responsibilities:
- Coordinate with dispatch for daily appointments for the installers
- Coordinate the transportation of material and stage for installers to the customer’s’ premises.
- Ensure 100% successfully completed job tickets as scheduled by the installers
- Track job ticket status to close leads
- Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
- Approve additional installation material beyond standard kit or collection of additional installation payment from customer
- Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
- Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
- Reconcile inventory and accessories picked vs deployed by installers
- Daily tracking of team members attendance in gate meeting and prospects logged requirement
- Daily tracking of lead closure and installation fulfilment
- Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
- Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
- Reports of Works done with the corresponding time sheet for daily submission.
- Sign off return/ refund on failed customer acceptance of installation
- Tracking job ticket status
- Supervise completion of tasks within the allotted time frame for the installers
- Responsible for Onboarding and training the installers
- Conduct performance Management of the installers
Qualifications:
• Networks, Technical or electrical or equivalent qualification
• Professional Qualification in Project Management Techniques
• IT Literacy and business education, an added advantage
• Able to operate in a performance driven organization
• Strong troubleshooting abilities
• Splicing and racking abilities
• Managing multiple requests and complexities
• Managing teams
• Onboarding of new clients utilizing
• Working in non-traditional spaces such as roofs or basements.
• Hands-on experience installing and adjusting the equipment involved is preferred
• Exposure to working in strenuous fields or environments
• Customer focused
• Problem-solving skills
• High personal standard and goal oriented
• Excellent interpersonal skills
• Excellent and effective communications skills, both orally and in writing
• Negotiation and Advocacy skills
• Passed Background Check
• Ability to work under tight deadlines
• Comfortable working at heights and off ladders
• A valid motorcycle or motorcar driver’s license
• Ability to work under pressure
• Paying attention to detail by listening to client concerns and issues.
• Effective Time management skills
• Physically fit
How to Apply:
Interested candidates are invited to submit their resumes and cover letters to applications@workforcemw.net by 12th DECEMBER 2025. Please include “ INSTALLER SUPERVISOR” in the subject line.